RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Toiletries such as nappies, wipes, toothpaste, tooth brushes and other hygiene and health products. We also do not accept products that are intimate such as breast pumps, breast care products. 

Additional non-returnable items:
* Gift Vouchers / Gift Cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Returns (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund will be processed, and a store credit will applied to your account/name in our customer records. 

Sale items
Only regular priced items may be returned and store credit applied, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kelly@socutebabyco.com.au and send your item to: Shop 28, Mount Gambier Marketplace, 182-248 Penola Rd, Mount Gambier, SA, 5290, Australia.

Shipping
To return your product, you should mail your product to: Shop 28, Mount Gambier Marketplace, 182-248 Penola Rd, Mount Gambier, SA, 5290, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.